Easy returns and exchanges

We offer a 14-day right of withdrawal from the day your order arrives.

 

If you reuse the original packaging for your return, remember to remove or cover the barcode on the original shipping label, so it is clear that the package is a return.

Fill out the return form to get started.

You choose whether you want a refund or an exchange, and once it is filled out, you will receive the return instructions by email.

 

Free Exchanges

If you want to exchange your item, it is completely free.
When we receive your return, we will send you a gift card by email covering both the full value of the item and the return shipping – so you can place a new order without extra costs.

 

Right of Cancellation

You have 14 calendar days from the day you receive the last item to cancel your purchase. If you wish to return, you must use our return label, which deducts 50 DKK from the refund amount. Our return label includes insured parcel post, so you are insured if your return package gets lost during shipping.

Pack your items securely and attach the return label to the package. The package can be dropped off at locations that accept parcels to be sent with Postnord.

 

Before you send a return

  • For hygiene reasons, we cannot exchange or accept returns of underwear. It is also not possible to return or exchange food products.
  • We expect the item to be in the same condition as when we shipped it
  • You may lose your purchase amount, in whole or in part, if: You have actually used the item, there are hairs or marks on the product, the item smells of smoke or detergent/perfume

     

    How to use your store credits

    Here is a video that shows how to use your store credits:

    Your store credits can be used to get a discount on future purchases. Once you have received your store credits, you can apply them at checkout. Enter the code in the discount code field, and the amount will automatically be deducted from the total amount.