Easy returns and exchanges

- Free exchange 
- 14-day right of withdrawal 


How to return your order

Fill out the return form. In the return form, you can choose whether you want to exchange the item for a gift card or get a refund.

If you want to return an item, you must use our return label, which will deduct 50 DKK from your refund amount. Our return label is for insured parcel post, so you are insured if your return package gets lost during shipping.

Pack your items securely and attach the return label to the package. You can drop off the package at locations that accept parcels to be sent with Postnord.

 

Before you send a return

  • For hygienic reasons, we cannot exchange or accept returns of underwear. It is also not possible to return or exchange food products.
  • We expect the item to be in the same condition as when we shipped it.
  • You may lose your purchase amount, in whole or in part, if: You have actually used the item, hairs or marks on the product, the item smells of smoke or detergent/perfume

     

    How to use your store credits

    Here is a video showing how to use your store credits:

    Your store credits can be used for discounts on future purchases. Once you have received your store credits, you can use them at checkout. Enter the code in the discount code field, and the amount will automatically be deducted from the total.